1. Introduction
Caribou Tourism LLC ("Caribou," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cariboutourism.com (the "Site") or interact with our services.
By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Site.
2. Information We Collect
Information You Provide
We may collect the following when you voluntarily submit it through forms, emails, or other interactions:
- Name (first and last)
- Email address
- Phone number
- Business or agency name (for travel advisor partners)
- Messages or inquiries you send us
- Any other information you choose to provide
Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:
- IP address and approximate location
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited, time spent, and navigation patterns
- Referring website or source
This data is collected using cookies, pixels, and similar tracking technologies. See Section 6 for more details.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process partner applications and manage advisor relationships
- Send relevant communications, including service updates, webinar invitations, and marketing materials (with your consent where required)
- Improve our Site, services, and user experience
- Analyze usage trends and website performance
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service providers: Third-party platforms that help us operate our business, including our CRM (GoHighLevel), payment processor (Stripe via WeTravel), email service, and analytics tools. These providers are contractually obligated to protect your data.
- Destination partners: When you book a trip through Caribou, we share necessary booking details (name, travel dates, preferences) with our on-ground destination partners to fulfill your trip.
- Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship, or comply with legal obligations. You may request deletion of your data at any time (see Section 8).
6. Cookies and Tracking
Our Site uses cookies and similar technologies to:
- Remember your preferences
- Analyze traffic and usage patterns (via Google Analytics or similar)
- Measure advertising effectiveness (Meta Pixel, TikTok Pixel)
You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
7. Third-Party Links
Our Site may contain links to third-party websites (e.g., WeTravel booking pages, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- Object to or restrict certain processing activities
To exercise any of these rights, contact us at [email protected].
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
11. International Transfers
Caribou Tourism LLC is based in Dubai, United Arab Emirates. Your information may be transferred to and processed in countries other than your own, including the UAE, India, and the United States (where our service providers operate). We take steps to ensure your data is treated securely and in accordance with this policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Caribou Tourism LLC
Dubai, United Arab Emirates
[email protected]
+1 (855) 949-4167